Internal Customer Sales Administrator

Internal Customer Sales Administrator

Location: Bedford

Industry: Manufacturing

Employment Type: Full Time – 100% office based

Salary: £26,000

Join this experienced, dynamic internal sales and customer services team supporting global customers with a range of high value products and services. As an Internal Customer Sales Administrator, you will play a key role in delivering accurate quotations, processing customer orders, and ensuring a seamless customer experience from enquiry to delivery.

Key Responsibilities

• Respond to world-wide customer enquiries via email and telephone with efficiency and professionalism
• Prepare and issue prices and quotations using standard pricing tools
• Working on Salesforce CRM system, plus Windows based software – Outlook. Word and Excel
• Calculate gross margin evaluation, applying VAT and necessary export costs
• Escalate complex or non-standard enquiries to the Team Leader
• Accurately process customer orders and liaise with the Operations Department
• Deliver exceptional customer service that exceeds expectations
• Maintain clear, proactive communication with customers throughout the order lifecycle
• Handle urgent or complex orders with a solution-focused mindset
• Perform general administrative tasks as required

Skills & Experience

• Strong verbal and written communication skills
• Proven ability to meet deadlines and manage multiple priorities
• Confident in handling customer portals and CRM systems (Salesforce experience preferred)
• Proficient in Excel and comfortable with basic calculations
• Excellent telephone manner and attention to detail
• Professional appearance and positive attitude
• Calm under pressure and adaptable to changing demands
• Collaborative team player with a proactive approach
• Committed to delivering outstanding customer experience

Qualifications

GCSEs (or equivalent) in Maths and English – Grades A-C

Prior experience in a manufacturing and sales environment is essential

Employee Benefits

• 25 days holiday, 8 bank holidays
• Enhanced pension scheme
• Employee healthcare and wellbeing plan
• Excellent levels of training